What after-sales services does Prin-Cen provide?

We offer a 12-month free warranty, on-site/remote maintenance, one-on-one installation training and technical support. On-site installation can be arranged within 48 hours with 3 working days' advance notice.

Does Prin-Cen support customized instrument services?

Yes, we provide customized instrument services for high-end scientific research, breaking the limits of existing instruments to meet personalized testing needs of various industries.

What is the production cycle of Prin-Cen's instruments?

Our instruments adopt modular design and standardized production. The production cycle for regular models is 4-6 weeks, and customized products will be confirmed separately based on specific requirements.

Does Prin-Cen have experience in product export?

We have mature product export experience. Our products comply with various international testing standards and have served industrial customers in multiple countries and regions.

What are the payment terms for Prin-Cen's products?

We support flexible payment terms, usually T/T (30% deposit, 70% paid before delivery). For large orders, L/C at sight is available, and specific terms can be negotiated based on order quantity.

Does Prin-Cen provide supporting consumables and technical training?

We supply genuine original consumables such as chromatographic columns and test kits, and offer free on-site/remote technical training after installation to ensure customers can operate the instruments independently.

FAQs

Q What after-sales services does Prin-Cen provide?

We offer a 12-month free warranty, on-site/remote maintenance, one-on-one installation training and technical support. On-site installation can be arranged within 48 hours with 3 working days' advance notice.
Q Does Prin-Cen support customized instrument services?

Yes, we provide customized instrument services for high-end scientific research, breaking the limits of existing instruments to meet personalized testing needs of various industries.
Q What is the production cycle of Prin-Cen's instruments?

Our instruments adopt modular design and standardized production. The production cycle for regular models is 4-6 weeks, and customized products will be confirmed separately based on specific requirements.
Q Does Prin-Cen have experience in product export?

We have mature product export experience. Our products comply with various international testing standards and have served industrial customers in multiple countries and regions.
Q What are the payment terms for Prin-Cen's products?

We support flexible payment terms, usually T/T (30% deposit, 70% paid before delivery). For large orders, L/C at sight is available, and specific terms can be negotiated based on order quantity.
Q Does Prin-Cen provide supporting consumables and technical training?

We supply genuine original consumables such as chromatographic columns and test kits, and offer free on-site/remote technical training after installation to ensure customers can operate the instruments independently.